Terms & Services

These Terms and Services ("Terms") govern your access to the UsalisVeris website located at usalisveris.com, related patient portals linked from our properties, membership programs described on our pricing pages, and any digital forms you submit through our online channels (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Account Responsibilities

You must be at least eighteen years of age, or the age of majority in your jurisdiction, to create an account or submit binding requests through the Services. If you use the Services on behalf of a minor or dependent, you represent that you have legal authority to do so and accept these Terms on their behalf.

You are responsible for maintaining the confidentiality of portal credentials and for all activity under your account. Notify us promptly at care@usalisveris.com if you suspect unauthorized access. We may suspend accounts that show signs of compromise or misuse.

2. Nature of Online Content

Articles, blog posts, FAQs, and marketing materials on usalisveris.com are for general informational and educational purposes only. They do not constitute medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking care because of something you read on our site.

Clinical decisions require an established relationship with a licensed provider who can evaluate your history, perform examinations, and order appropriate tests. Online forms and chat requests do not create a doctor-patient relationship until confirmed by our intake team and a scheduled visit occurs.

3. Appointments and Scheduling

Appointment requests submitted through web forms express interest in a visit; they are not guaranteed bookings until confirmed in writing. We may propose alternative times, clinicians, or telehealth options based on clinical appropriateness and availability.

Cancellation policies communicated at confirmation apply to missed visits without notice. Repeated no-shows may affect future scheduling priority. Membership plan inclusions described on pricing pages are subject to the specific plan agreement you accept at enrollment.

4. Membership Plans and Fees

Monthly or annual membership fees cover programmatic benefits listed for each tier (navigation, bundled preventive visits, discounts, etc.). Fees are generally non-refundable except where required by applicable law or explicitly stated in a promotional offer.

Clinical services outside plan inclusions—hospital care, surgery, specialty procedures, medications, and third-party diagnostics—may incur separate charges billed according to payer contracts or self-pay schedules. Good-faith estimates are provided when feasible but are not binding if clinical circumstances change during treatment.

5. Acceptable Use

You agree not to misuse the Services, including but not limited to: attempting unauthorized access to systems or data; scraping content in violation of robots directives; uploading malware; harassing staff or other users; impersonating another person; or using the site to transmit unlawful, defamatory, or infringing material.

We may investigate violations and cooperate with law enforcement where required. Violations may result in termination of access and referral to appropriate authorities.

6. Intellectual Property

UsalisVeris logos, trademarks, site design, text, graphics, and software are owned by UsalisVeris or licensed to us. You receive a limited, non-exclusive, non-transferable license to access the Services for personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works without prior written consent, except for temporary caching incidental to normal browsing.

7. Third-Party Links and Services

Our site may link to external resources—payer portals, lab partners, educational institutions, or social platforms. We do not control and are not responsible for third-party content, privacy practices, or availability. Your use of third-party services is governed by their terms.

8. Privacy

Our collection and use of personal information are described in the Privacy Policy, which is incorporated into these Terms by reference. Protected health information handled in clinical contexts is subject to additional notices provided at the point of care.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Clinical outcomes vary by patient. We do not guarantee specific results from treatments, medications, or wellness programs described on the site.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, USALISVERIS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for claims relating to the Services shall not exceed the greater of (a) amounts you paid to UsalisVeris for membership in the twelve months preceding the claim, or (b) one hundred currency units, except where liability cannot be limited under mandatory healthcare or consumer protection laws.

11. Indemnification

You agree to indemnify and hold harmless UsalisVeris from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights through content you submit.

12. Modifications

We may update these Terms to reflect legal, operational, or product changes. Material updates will be posted on this page with a revised "Last updated" date. Continued use after changes constitutes acceptance. If you disagree with updated Terms, discontinue use and cancel memberships according to plan rules.

13. Governing Law and Disputes

These Terms are governed by applicable laws of the jurisdiction in which UsalisVeris is organized, without regard to conflict-of-law principles. Disputes shall first be addressed through good-faith contact with our patient relations team. Where permitted, parties agree to binding arbitration on an individual basis, waiving class actions except where such waiver is prohibited.

14. Severability and Entire Agreement

If any provision is found unenforceable, remaining provisions remain in effect. These Terms, together with the Privacy Policy and any plan-specific agreements you sign, constitute the entire agreement regarding the Services and supersede prior oral or written understandings on the same subject.

15. Contact

Questions about these Terms may be directed to care@usalisveris.com or through our Contact Us form.